Will Balance2life run on any operating system?

Yes, Balance2life is designed to run on any operating system. 

Can I use Balance2life on a mobile device?

Yes, Balance2life can be used on your mobile device. We don’t have a specific mobile version as our website has been built to be mobile friendly. 

I can't work out how to do something in Balance2life, what should I do?

Contact one of our friendly customer service consultants by email or phone and they can assist you with whatever your problem is. 

How do I create an account?

From our public website, www.balance2life.com.au find the join now button. From here you need to click on the register button and enter your company into the search field. You'll then be taken to your company registration page where you can register your account with your company code. Once you've completed the sign up process you'll be sent a welcome email with your login credentials. 

How do I find my company code?

You can contact your HR department for your company code. 

It says my email is already registered, how do I get my password?

If your company has pre-registered your email you will have been sent a welcome email that includes your login credentials. If you are having trouble locating this email you can use the resend password link and have your account password sent to the registered email address. 

What if my company has pre-registered my email and I don't want an account?

Your account is not activated until you login for the first time. If you've logged in and don't want your account to remain active contact our customer service team and they will completely delete your account and any associated data. 

Can my family members have an account?

Yes, you can register another login for one other family member. This member will be linked to your account with you being the primary user. 

What if I want to change or cancel my family members account?

As the primary user you have control over your family members account and can therefore change this and or cancel it. 

What if I forget my password?

When you log in you will notice a forgot password link. Click on this and we'll email your password to the email linked to your account. 

How do I manage my account settings?

When you are logged into your account you will notice that there is a widget on the left-hand side of the main homepage where you go to view and change your user settings. By clicking on this you can view, update and customise your user settings. 

How do I subscribe to the newsletter?

You can sign up to the newsletter through your account settings. 

My password isn’t working, what should I do?

Firstly, remember that passwords are case sensitive so make sure you don’t have the caps lock accidentally on. 

You can also check you are using the correct password, click on the forgot password link and your account password will be emailed to the address linked to your account. Additionally you can contact one of our customer service team and they will assist you in fixing this problem.  

How do I refer Balance2life to others?

Balance2life is only available to employers of participating companies. If you know someone who is interested have them or their employer contact us for a free demonstration of our services and to get more information. No organisation is too small.  

I'd like to give some general feedback about the Balance2life services, how do I do this? 

Contact one of our friendly customer service team and you can leave feedback either over the phone or via email. Balance2life is a service designed to assist you so feedback is encouraged, valued and always acted upon. 

I'd like to make a suggestion to Balance2life for improvement, how do I do this?

Contact one of our friendly customer service team and you can leave feedback either over the phone or via email. Balance2life is a service designed to assist you so feedback is encouraged, valued and always acted upon. 

Where can I read your terms and conditions and privacy policy?

You will find our privacy policy and terms and conditions at the bottom of every page on our website. These are updated from time to time so we encourage you to regularly check them. We always display the date of the last time the policies were updated so you know if any changes have been made. 

How do I unsubscribe?

To unsubscribe contact one of our customer service team and they will completely delete your account and any associated data. 

Can I continue to use Balance2life if my employment with my current employer ceases?

No, you only have access to Balance2life services if your current employer is a participating partner. It is a breach of our terms and conditions for you to access Balance2life if you are no longer employed by a participating organisation.  If you do change employment we encourage you to speak to your new employer about Balance2life membership. 

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