Balance2life takes your right to privacy seriously and we are committed to fulfilling our obligations under the Australian Privacy Act 1988 (Cth) (the Privacy Act), including the Australian Privacy Principles (APPs) and all other relevant laws and regulations relating to privacy and personal information. The APPs regulate how we may collect, use, disclose and store your personal information. The APPs also provide how you may access and correct the personal information we hold about you.

The Balance2life Privacy Policy applies to information that Balance2life Group. (“Balance2life” or “we”) collects on (the “Online Platform”).

When Does This Privacy Policy Apply?

This Privacy Policy applies to personal data collected via the Balance2life Online Platform. This Privacy Policy does not apply to any website or service that does not display or link to this Privacy Policy. If a particular Service refers or links to a different privacy policy (or similar notice), then that privacy policy -- not this Privacy Policy -- applies.

Personal Information Definition

“Personal information” When used in this policy, the term “personal information” has the meaning given to it in the Privacy Act. In general terms, it is any information or opinion that can be used to identify, or reasonably identify, you.

Information Collected by Us

Personal Data:

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information we collect may include, but is not limited to:

  • Email address
  • Personal characteristics and personal opinions;
  • Profession, occupation or job title;
  • Assessments of wellbeing
  • Pulse survey answers
  • Usage Data
  • Members have a profile automatically generated for them. This profile can be viewed at any time and is always defaulted to private / hidden. 

We may use your Personal Data to contact you with newsletters, campaigns or promotional materials. You may opt-out of receiving any, or all, of these communications via your member profile page or by following the unsubscribe link.

Participation with Balance2life is completely optional. Choosing not to participate means that your input will not be gathered and used for the purposes above.

We do not collect sensitive information (as defined in the Privacy Act), unless individuals provide it to us voluntarily (or opting in). By opting in and providing this information, which includes information that relates to your general health you consent to the collection of sensitive information about you by Balance2life. 

Usage Data:

We may also collect information that your browser sends whenever you visit our Online Platform or when you access the Online Platform by or through a mobile device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of the Online Platform that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access our website through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Access to Your Personal Information

If you wish to access your Personal Information please contact us via email,

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining Quality Of Your Information

It is important to us that your Personal Information is up to date, therefore we take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Use and Disclosure

Our use and disclosure of personal information about you are dictated by the program or service you take up. We will not use or disclose your information for a purpose unrelated to the program or services we provide to you or for any other purpose outside your reasonable expectations unless: 

1. We are required or authorised to do so by law; or

2. You have consented to us disclosing the information which we hold about you

Balance2life uses the collected data for various purposes:

  • To provide and maintain our online platform
  • To notify you about changes to our online platform
  • To allow you to choose interactive features within our online platform
  • To provide member support
  • To gather analysis or valuable information in order to improve our online platform
  • To monitor the usage of our Online Platform
  • To detect, prevent and address technical issues
  • To set up your registration with the Online Platform;
  • To manage your individual user account on the Online Platform;
  • To administer the corporate account of your employer, such as gathering information needed to provide services requested by you or your employer through the Online Platform or for billing;
  • To provide features through the Online Platform, such as social networking options, and deliver relevant content to you
  • To send periodic emails and reminders (all of which are opt-in)
  • To respond to correspondence and inquiries you send us;
  • To request your feedback regarding our programs and services;
  • To prevent and investigate fraud and other misuses of the Online Platform;
  • To send you tailored information that may interest you; and
  • To ensure the security of the Online Platform and protect our rights and property.

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, and data stored on our website.

Sensitive and private data exchange between the Balance2life online platform and its users happens over industry standard Transport Layer Security (“TLS”) to create a secure connection using 128-bit Advanced Encryption Standard (“AES”) encryption. There is no non-TLS option for connecting to Balance2life. All connections are made securely over HTTPS and all internal message queues are encrypted using AES-256 GCM. 

Data is hosted on Microsoft Azure Services located in Australia. Microsoft Azure maintains multiple certifications for its data centers, including ISO 27001 and 27018 compliance, PCI Certification, and SOC reports. For a complete overview visit 

Balance2life enforces strict access controls for its internal employees to ensure data confidentiality for clients. Only employees who need access to your information to perform a specific task or function are granted access to such information. Furthermore, physical controls are in place to ensure data is only accessible by balance2life employees. All staff computers are protected by automatic password time-outs after 5 minutes of inactivity; and full disk encryption is enforced on company and personal devices where possible.

In addition, all Balance2life employees must abide by this Privacy Policy and are kept up-to-date on security practices.

Sharing Your Personal Information

We do not sell, trade, or rent users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information with our Corporate Clients (your employer). 

Data Storage

All of the Personal Information we collect is housed, stored and protected in data centres within Australia which are heavily fortified using Microsoft Azure services data centres.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of the public area of our website. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page


We use cookies in a limited manner when you visit our website, for the purpose of providing you with a better and more customised service. Cookies are not used by us to collect and store your personal information. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use cookies for purposes such as:

  • to allocate a unique number to your internet browser;
  • to customise our website for you;
  • for statistical purposes;
  • for security purposes; or
  • to authenticate or identify whether you are registered on our website, without requiring you to re-enter details each time you log on to our website.

You can delete and block all cookies from our website however, parts of the website may not work effectively.

Third-Party Websites

The Balance2life online platform contains links to other websites. Please be aware that we are not responsible or liable for the privacy practices of other websites. We encourage you to be aware when you leave the Website to read the privacy policies of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by us on the Website. 

Storage and Removing Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

If you would like us to delete your details at any time, please contact us by email ( and we will delete your details within 7 days.

Balance2life is committed to complying in all respects with the requirements of all Australian Privacy Laws and where required, the provisions of the GDPR. You can also play an important role in keeping your Personal Information secure, by maintaining the confidentiality of any password and accounts used to access the Online Platform. Please notify us immediately if there is any unauthorised use of your account by any other user or any other breach of security relating to your account.

Data Reporting

Balance2life may aggregate information collected though the Services and remove identifiers so that the information neither identifies nor can be used to identify an individual who uses the Services (“Aggregated Data”). Because it cannot be used to identify any specific individual, Aggregated Data is not considered “personal data.”

When using the Balance2life online platform the subscribing employer can receive reports on the overall profile of the user population as well as reports on engagement levels. Any information shared with employers is aggregated de-identified data. Individual users are never identified via these reports. Reports for employers can be segmented into subgroups e.g. individual departments. To minimise the risk of identification of individual users these reports are withheld when the group size is below a minimum threshold of users.

Should you wish for Balance to delete your Personal Information and Personal Data at any time please contact us at

Social Media

The Balance2life online platform includes social media sharing features and widgets. These features may collect your IP address of the page you are visiting and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Websites. This Privacy Policy does not apply to these features.  Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

For EU/UK Individuals

For information collected about you in the European Union or United Kingdom, which is subject to the EU General Data Protection Regulation (GDPR), we will only collect, use and share your personal information where we are satisfied that we have an appropriate legal basis to do this. Balance2life aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you are a resident of the European Union for the purposes of the GDPR, you have a number of rights, that apply with respect to GDPR Data, including:

  • The right to be informed;
  • The right of access;
  • The right to rectification;
  • The right to erasure;
  • The right to restrict processing;
  • The right to data portability;
  • The right to object;
  • Rights in relation to automated decision making and profiling;
  • The right to access, update or to delete the information we have on you; and
  • The right to withdraw consent.

Please contact us if you wish to exercise any of your rights under the GDPR. We will handle all such requests in accordance with our legal obligations. All requests can be completed using any of the contact details set out in the “Contact Us” paragraph below.

Please note that we may ask you to verify your identity before responding to such requests.


If you believe that we have breached your privacy rights in any way, or you would like to discuss any issues about our privacy policy please contact us

All such enquiries or complaints will be taken seriously and will be handled as soon as reasonably practicable.

Changes to This Privacy Policy

From time to time we may make changes to our Privacy Policy. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Online Platform, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. If you access the Online Platform at any time after such a change is posted, then you are deemed to have accepted and agreed to all of the revisions.

Your Acceptance Of These Terms

By accessing the Balance2life website you signify your acceptance of this policy. If you do not agree to this policy, please do not use the Balance2life online platform. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email:

Last updated 16 September 2020

We humbly acknowledge the Traditional Owners of the unceded Australian land on which we live and work. We stand in solidarity with Aboriginal and Torres Strait Islander people and First Nations people the world over in their fight for self-determination, recognition and justice.

Balance2life is committed to providing respectful, inclusive services and work environments where all individuals feel accepted, safe, affirmed and celebrated.

© Copyright 2024 Balance2life Group Pty Limited
Contact Us  |   Privacy Statement  |   Terms Of Use  |   Register  |   Help Center